Free Support

Free Support

Free support is provided through email and forum. Response time is within 72 business hours.

Premium Support

Premier Support (Fee Based)

Contact Premier Support:

Hours: 8 am to 6 pm EST.

To Begin Call Toll Free: 866-999-2542

C&P Premier Support provides the paid phone support resources necessary to accomplish any task or project in the Click & Pledge platform of products.

How-to questions, technical issues, or developer support, you will get fast, expert answers.

You may choose from a quick troubleshoot and problem solving session or from an extended, long-term option providing unlimited phone support.

Our paid support services include different plans so you may select the level of service that’s right for your situation. All plans are designed to accelerate user adoption, increase productivity, and maximize your Click & Pledge ROI.

 

Premier Phone Support Plans [866.999.2542]

Pay online: Click to Pay

 

  • Per hour: $75
  • Setup: $300
  • Retainer:
    • 3 months: $399
    • 6 months: $549
    • 12 months: $1199

Delivered Value

With Premier Support you receive:

  • Accelerated response times—speak to an expert ready to help within two hours of initial contact.
  • Access to a network of Click & Pledge experts with unmatched knowledge of all Click & Pledge products and services.
  • Direct assistance with planning, implementations, integration, and system checks and remediation services.
  • Resolution Pledge…from the first contact, our job is not complete until you are satisfied.
  • Flexible Plans – Choose from a quick, “Emergency Fix”, a troubleshooting session, or a long-term support agreement lasting for months.
  • Hands-on training and knowledge transfer to help you increase IT staff expertise and maximize your IT investment.
  • Access to our network of IT experts for consultation outside the scope of the C&P Premier Support program.

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