Last update: August 15, 2017
Please direct all related inquiries to:
Click & Pledge
2200 Kraft Drive
Blacksburg, VA 24060-6356
This privacy statement covers www.clickandpledge.com. The following topics are described in detail:
- What personally identifiable information — of yours or a third party — is collected from you through the website
- How we store your information
- How we use that information
- With whom we may share this information
- What choices are available to you regarding collection, use, and distribution of the information
- Security procedures we use to protect from loss, misuse, or alteration of information under our control
- How you can correct any inaccuracies in the information
Information Collection and Use
Clickandpledge.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Clickandpledge.com collects information from our users at several different points on our website.
We offer various services to organizations where we need to collect information. This information comes either from the organization or on behalf of the organization.
Upon completion of our service application, the organization’s information is saved for managing of accounts as part of the services used.
Donors & Organizations website visitors
As part of web content management solution and online payment system, we save a donor’s information in our system on behalf of the organization. We neither use this information in any way, nor share it with any other party.
Donors may choose to make a donation as a gift in memory of someone, or in honor of someone. This particular information is shared with the organization only if the donor informs the organization. Otherwise, the system will not share the information with the organization or any third party, and no data will be saved or stored.
Donors may choose to send an email to a friend about a listing on any of the catalog checkout pages. This email is considered a private communication between the donor and the friend. The organization will not be notified of this communication, and no data will be saved or stored.
Third Party Intermediaries
We use the following third party companies for providing the listed services. These companies do not share, or use personally identifiable information for any secondary purpose:
- Global Payments
- Clear Commerce
- Moneris, Canada
- Optimal Payments
Applying for an Account
To use some of our services, a customer must first complete the application form. When completing the application, a customer is required to give his or her contact information (such as name, address, and email address) and information about their organization (such as name of organization, Tax ID, and tax designation). We use this information to contact the customer about the services on our site for which they have expressed interest.
Donation / Order
We request information from a customer on our donation/application form. A customer must provide contact information here (name, billing, and shipping address) and financial information (credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
A donor’s information is saved on behalf of the organization. Organizations can log in to their administrative system to keep track of donations and payments. If a donor chooses to subscribe to the opt-in eNewsletter, then the donor’s name and email will be shared with the organization for their eNewsletter subscription.
Clickandpledge.com does not use any of the provided information, except when contacting the donor about issues or disputes over payments.
A “cookie” is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personal information while on our site. Once the user closes their browser, the cookie terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site.
If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site.
Usage of cookies in different sites and services
- Corporate site — clickandpledge.com: Cookies are used for site graphics to update with each visit. No personal information is saved.
- Payment system: Cookies are used only if the donor chooses the “Remember Me” feature. The feature allows for the donor to skip the address or personal information (except credit card information) the next time the donor wishes to donate to an organization.
- Administrative System & Web Content Management System: Cookies are used only if the user selects the “Remember Me” feature. The feature saves the UserID and OrgID for future logins. Only the password is required if “Remember Me” is chosen.
- Administrative System & Payment System: Session cookies are used to provide page-to-page interactions. Other uses include security checks and maintaining the login information during administrative sessions. Payment system also uses session cookies for passing information from one page to another. The “Remember Me” feature also uses the cookie to remember the visitor in future visits. Cookies allow visitor information like name, address, email, phone number, to be retrieved for future donations.
- Log Files: We use IP addresses to analyze trends, administer the site, track users’ movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Our payment processing system provides secure payments for a large number of organizations. Your information is only shared with the organizations that you have selected to do business with. As part of our service we are required to provide the necessary information for your pledges and/or purchased services to the organization. No other organization or agency receives any information about you, and we do not share any lists or information with any other party.
This website contains links to other sites. Please be aware that we, clickandpledge.com, are not responsible for the privacy practices of other websites. We encourage our users to be aware when they leave our site, and to read the privacy statements of every website that collects personal information. This privacy statement applies solely to information collected by this website.
If a user wishes to subscribe to our newsletter, we ask for contact information such as a name and email address. This information is shared only with the selected organization for its eNewsletter’s subscription.
We provide a donation acceptance engine to a large number of organizations. Each organization is responsible for the way they treat the donor’s information. ClickandPledge.com plays no role in policing or controlling the way the organizations use the donor’s information.
Clickandpledge.com does not send any advertisements, emails (other than related to payment disputes) or eNewsletters to the donors.
Clickandpledge.com provides hosting services for nonprofit websites. Information collected on these sites is the property of the organization and is not shared by clickandpledge.com with any third party. Any questions regarding the PII information collected on these sites should be addressed to the organization directly through the contact form provided on the respective site.
Bulletin Boards/Chat Rooms
If you use a bulletin board or chat room on this site, any personally identifiable information you submit there can be read, collected, or used by other users of these forums. This information could be used by other users to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. To request removal of your personal information from our blog or community forum, contact us at Privacy@ClickandPledge.com. In some cases, we may not be able to remove your personal information. In these cases, we will let you know if we are unable to do so and why.
We post customer testimonials on our website which may contain personally identifiable information, such as the customer’s name. We do obtain the customer’s consent prior to posting these testimonials to post their name along with their testimonial. To request removal of your personal information from these testimonials, contact us at Privacy@ClickandPledge.com. In some cases, we may not be able to remove your personal information. In these cases, we will let you know if we are unable to do so and why.
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and offline.
When our registration/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the Web browsers such as Chrome, Firefox, or Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just ‘surfing’.
While we use SSL encryption to protect sensitive information online in our Payment System used by various organization, we also do everything in our power to protect user information offline. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screensavers when they leave their desk. When they return, they must reenter their password to regain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.
If you have any questions about the security at our website, please send an email to Security@ClickandPledge.com
Supplementation of Information
We do not use any supplemental information and are purely relying on the information that you provide us for your transactions.
Site and Service Updates
We also send clients site and service announcement updates. Clients are not able to unsubscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services regarding issues with their account via email or phone.
Correction/Updating Personal Information
If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will provide a way to correct, update, or delete that user’s personal data provided to us. This can be done at the member information page or by emailing our Customer Support at Support@ClickandPledge.com. We respond to all requests within 48 hours.
We will retain your information for as long as your account is active, or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at Support@ClickandPledge.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at Support@ClickandPledge.com
We offer an opportunity to opt-out of certain communications on our administrative portal, or you may contact us at 866.999.2542, Support@ClickandPledge.com or write to:
Click & Pledge
2200 Kraft Drive
Blacksburg, Virginia 24060-6356
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judiciary proceeding, a court order or legal process served on our website.
Notification of Changes