We offer two levels of technical support to Click & Pledge customers: Standard, and Premier Support.
Standard Support is free to all customers, and includes the following options:
- Email ticket requests
- Live support via Zoom conference call
- Help articles categorized by topic
- Online manual
- User forums
- Live webinar and demo recordings
- Salesforce: Power of Us Hub
Premier Support is our prime option for real-time, hourly rated phone support.
Premier Support includes several different plan tiers, so you may select the level of service that’s right for your situation.
You might choose Premier support if you need a quick troubleshoot, or problem-solving session. You may also require an extended, long-term option that provides unlimited phone support.